PRIVACY POLICY
At Elara Trace, privacy is treated with the same care, discretion, and respect that define every artwork.
We collect and process personal information only when necessary to provide our services, respond to your requests, and complete purchases made through this website.
Information We Collect
When you contact us or purchase an artwork, we may collect information including:
- Full name
- Email address
- Billing and shipping address
- Telephone number (if provided)
- Order information
- Any information voluntarily submitted through contact forms or email correspondence
We collect only the information necessary to provide our services and fulfil your order.
How Your Information Is Used
Your personal information is used exclusively to:
- Process and fulfil artwork purchases
- Arrange secure worldwide shipping and delivery
- Communicate regarding your order or enquiry
- Provide customer support
- Issue invoices and comply with legal, tax, and accounting obligations
- Improve the overall experience of this website where appropriate
Your personal information is never sold, rented, or shared for marketing purposes.
Payment Processing
All payments made through this website are securely processed by Stripe.
Elara Trace does not store, collect, or have access to your complete payment card information. Payment data is handled directly by Stripe in accordance with its own security standards and Privacy Policy.
Shipping
To deliver your artwork safely, your shipping information may be shared only with trusted courier and logistics providers.
Your information is used solely for the purpose of completing the delivery of your order.
Cookies & Analytics
This website may use cookies and analytical technologies to:
- Improve website performance
- Enhance your browsing experience
- Understand how visitors interact with the website
- Maintain essential website functionality
Where required by applicable law, your consent will be requested before non-essential cookies are used.
Data Protection
Reasonable technical and organisational measures are implemented to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Depending on your country of residence, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Withdraw consent where applicable
- Object to certain forms of data processing
Requests may be submitted at any time by contacting us using the email below.
Third-Party Services
This website may use trusted third-party services necessary for its operation, including payment processors, shipping providers, website hosting, and analytics tools.
Each provider processes data according to its own Privacy Policy.
Contact
For any privacy-related questions or requests, please contact:
Last updated: July 2026